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Privacy Policy

AGREEMENT TO PRIVACY POLICY
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This Privacy Policy describes how Playback Music School (“Playback,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you interact with us, including through enrollment, lessons, communications, events, performances, recordings, our website, or any related services (collectively, the “Services”).

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By enrolling, submitting information, communicating with us, or otherwise using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.

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This Privacy Policy is intended to comply with the Singapore Personal Data Protection Act 2012 (PDPA).

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PERSONAL DATA WE COLLECT
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Depending on your interaction with Playback, we may collect the following categories of personal data:

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1. Information You Provide Directly

  • Full name

  • Email address

  • Contact number (e.g. phone / WhatsApp)

  • Billing and payment-related details

  • Residential Address

  • Emergency contact details (where applicable)

  • Age or date of birth (where relevant for eligibility)

  • Gender

  • Educational background

  • Music background, learning preferences, or goals

  • Medical or health-related information only if voluntarily disclosed and relevant to participation
     

2. Lesson, Attendance, and Performance Data

  • Lesson schedules and attendance records

  • Instructor notes and learning progress records

  • Audio, video, or photographic recordings of lessons, rehearsals, or performances
     

3. Communications

  • Emails, messages, calls, or other correspondence between you and Playback

  • Feedback, reviews, or enquiries you submit
     

4. Website and Basic Technical Data (If Applicable)

  • IP address

  • Browser type

  • Pages visited

  • Basic usage analytics

(Playback does not intentionally collect sensitive personal data unless required for safety or explicitly provided by you.)

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PURPOSES OF COLLECTION AND USE
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We collect and use personal data for the following purposes:

  1. To process enrollments, payments, and scheduling

  2. To deliver lessons, rehearsals, performances, and related Services

  3. To communicate with you regarding schedules, updates, and administrative matters

  4. To maintain learning records and track progress

  5. To ensure safety and respond to emergencies where applicable

  6. To manage school operations and instructor assignments

  7. To create internal archives and educational recordings

  8. To use selected media content for marketing or promotional purposes (subject to consent and opt-out rights)

  9. To comply with legal and regulatory obligations

We will not use your personal data for purposes unrelated to the above without obtaining your consent, unless permitted or required by law.

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CONSENT
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  1. By providing your personal data to Playback, you consent to its collection, use, and disclosure as described in this Privacy Policy.

  2. Where required, consent may be obtained expressly (e.g. via forms or written communication).

  3. You may withdraw consent at any time by contacting us in writing. Withdrawal of consent may affect our ability to provide certain Services.

 
DISCLOSURE OF PERSONAL DATA
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We do not sell personal data.

We may disclose personal data only in the following circumstances:

  1. To instructors, staff, or contractors engaged by Playback on a need-to-know basis

  2. To service providers such as payment processors, scheduling tools, or IT service providers

  3. To comply with legal obligations, court orders, or requests from public authorities

  4. In emergency situations where disclosure is necessary to protect health or safety

All third parties engaged by Playback are required to handle personal data in a manner consistent with this Privacy Policy.

 
RECORDINGS, PHOTOS, AND MEDIA
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  1. Playback may record lessons, rehearsals, and performances for:

    • Educational review

    • Quality assurance

    • Internal documentation

    • Marketing and promotional purposes

  2. By enrolling, you acknowledge that such recordings may include your image or voice.

  3. You may opt out of marketing or promotional use by notifying us in writing.

  4. Opting out does not prevent recordings required for internal, educational, or administrative purposes.

 
ACCURACY OF PERSONAL DATA
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You are responsible for ensuring that personal data you provide is accurate, complete, and up to date. Please notify us promptly of any changes to your personal information.

 
PROTECTION OF PERSONAL DATA
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Playback takes reasonable administrative, technical, and physical measures to protect personal data from unauthorized access, collection, use, disclosure, copying, modification, or disposal.

However, no method of transmission or storage is completely secure, and Playback cannot guarantee absolute security.

 
RETENTION OF PERSONAL DATA
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We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer required, it will be securely deleted or anonymized.

 
ACCESS AND CORRECTION REQUESTS
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You may request:

  • Access to your personal data held by Playback, or

  • Correction of inaccurate or incomplete personal data

Requests should be made in writing. Playback may charge a reasonable administrative fee for access requests where permitted by law.

 
MINORS’ PERSONAL DATA
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For students who are minors, personal data must be provided by a parent or legal guardian. By providing such data, the parent or guardian represents that they have the authority to do so and consent to its use under this Privacy Policy.

 
THIRD-PARTY WEBSITES AND SERVICES
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Our website or communications may contain links to third-party websites or services. Playback is not responsible for the privacy practices of such third parties. You are encouraged to review their privacy policies separately.

 
AMENDMENTS TO THIS PRIVACY POLICY
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Playback reserves the right to amend this Privacy Policy at any time. Any updates will be reflected in the “Last updated” date. Continued use of our Services after such updates constitutes acceptance of the revised policy.

 
GOVERNING LAW
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This Privacy Policy is governed by and construed in accordance with the laws of Singapore.

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