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Terms & Conditions

AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Playback Music School (“Playback,” “we,” “us,” or “our”), concerning your purchase of, enrollment in, and participation in our music education services, including but not limited to lessons, rehearsals, recordings, showcases, performances, workshops, events, and any related communications or materials (collectively, the “Services”).
 
You agree that by enrolling in the Services, making payment, attending any lesson or session, or otherwise participating in any Services, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you must not enroll in, purchase, or attend any Services.
 
Supplemental policies may be posted or provided by us from time to time, including a separate Refund Policy, and are hereby expressly incorporated by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time. The “Last updated” date will be revised accordingly, and your continued participation in the Services constitutes acceptance of such changes.

ELIGIBILITY

The Services are generally intended for users who are at least [13/18] years of age. Students who are minors must be registered and supervised by a parent or legal guardian, and the parent/guardian must agree to these Terms and Conditions on the minor’s behalf.

NATURE OF SERVICES (NO GUARANTEES)

You acknowledge and agree that:

  1. Music education is a skill-based learning process that requires time, consistency, and practice.

  2. Playback does not guarantee any specific outcome, including (without limitation) vocal range improvement, exam results, performance roles, competition placements, or professional opportunities.

  3. Any guidance provided by instructors is educational in nature and should be applied responsibly.

NATURE OF SERVICES (NO GUARANTEES)

You acknowledge and agree that:

  1. Music education is a skill-based learning process that requires time, consistency, and practice.

  2. Playback does not guarantee any specific outcome, including (without limitation) vocal range improvement, exam results, performance roles, competition placements, or professional opportunities.

  3. Any guidance provided by instructors is educational in nature and should be applied responsibly.

ENROLLMENT, FEES, AND PAYMENT TERMS

  1. Enrollment is confirmed only upon successful registration and full payment of the applicable fees, unless we expressly agree otherwise in writing.

  2. All fees are stated in Singapore Dollars (SGD) and are payable in advance.

  3. Fees may vary by instructor, programme type (group/duo/solo), and time slot. Playback reserves the right to revise fees with prior notice.

  4. By enrolling, you acknowledge that lesson slots are reserved based on your booking and that staffing and studio scheduling are planned accordingly.

SCHEDULING, PUNCTUALITY, AND LESSON DURATION

  1. Lessons may be conducted in group, duo, or solo formats, and may be delivered as fixed weekly sessions or limited flexible arrangements depending on the programme.

  2. You are responsible for arriving on time. Late arrival does not extend the lesson end time.

  3. If you arrive late, the lesson will proceed with the remaining time and will be considered delivered in full.

  4. Playback may change the allocated classroom, lesson order, or instructor assignment when operationally necessary.

CANCELLATIONS, NO-SHOWS, AND MAKE-UP LESSONS

  1. Unless your programme expressly states otherwise, cancellations must be made at least 48 hours in advance.

  2. Late cancellations and no-shows are treated as forfeited lessons and will not be rescheduled, replaced, or refunded.

  3. Make-up lessons (if offered for your programme):

    • Are not guaranteed;

    • Are subject to instructor and studio availability;

    • Must be used within the stated validity period; and

    • May be limited in number to ensure fairness and prevent abuse.

  4. Playback reserves the right to decline repeated requests that are unreasonable, excessive, or inconsistent with normal scheduling capacity.

GROUP AND DUO CLASSES (FAIRNESS RULES)

  1. Group/duo classes are scheduled around multiple participants and cannot be customized for individual availability.

  2. If you miss a group/duo class, you acknowledge that it affects the entire class’s continuity. Make-ups may be restricted or unavailable even if requested.

  3. Playback may adjust class grouping, class size, or timetables to balance skill levels and operations.

INSTRUCTOR ASSIGNMENT AND SUBSTITUTION

  1. Instructors are assigned based on programme requirements, suitability, and availability.

  2. Playback may substitute an instructor due to illness, emergencies, scheduling conflicts, or operational needs.

  3. Instructor preference, teaching style preferences, or requests for instructor changes do not constitute grounds for refunds, replacements, or free lessons.

STUDENT RESPONSIBILITIES

By participating in the Services, you agree to:

  1. Provide accurate registration details and keep your contact information updated.

  2. Follow lesson instructions and studio rules, including proper handling of equipment.

  3. Practice responsibly and understand that progress is influenced by your consistency and effort.

  4. Respect the learning environment and avoid disruptive behavior.

SCHOOL RULES, CONDUCT, AND RIGHT TO REFUSE SERVICE

  1. Playback maintains a respectful and safe learning environment for students, instructors, and staff.

  2. We reserve the right to refuse, suspend, or terminate Services (without refund) where we reasonably believe there is:

    • Harassment, abuse, intimidation, threats, or aggressive behavior;

    • Repeated unreasonable demands or attempts to pressure staff into exceptions;

    • Misconduct that disrupts other students’ learning;

    • Damage to property or misuse of equipment; or

    • Any behavior that compromises safety or operations.

  3. Where appropriate, Playback may require a student to leave the premises immediately.

RECORDINGS, PHOTOS, AND MEDIA

  1. Playback may record lessons, rehearsals, and performances for educational review, internal archives, quality control, or marketing content.

  2. By enrolling, you grant Playback permission to use such recordings and media featuring you, unless you notify us in writing to opt out of marketing use. Opt-out does not prevent internal educational or administrative recording where necessary.

  3. Students must not record instructors or other students in a manner that violates privacy or disrupts the lesson.

RECORDINGS, PHOTOS, AND MEDIA

  1. Playback may record lessons, rehearsals, and performances for educational review, internal archives, quality control, or marketing content.

  2. By enrolling, you grant Playback permission to use such recordings and media featuring you, unless you notify us in writing to opt out of marketing use. Opt-out does not prevent internal educational or administrative recording where necessary.

  3. Students must not record instructors or other students in a manner that violates privacy or disrupts the lesson.

PERFORMANCES AND EVENTS

  1. Performances and showcases may be offered as part of the learning journey. Participation is voluntary unless stated otherwise for a specific programme.

  2. Playback does not guarantee solo roles, featured stage time, or specific song selection.

  3. Playback may impose rehearsal requirements, eligibility criteria, or conduct standards for participation in events.

INTELLECTUAL PROPERTY

Unless otherwise indicated, lesson materials, arrangements, methods, recordings produced by Playback, and teaching content are proprietary and may not be copied, distributed, resold, or used for commercial purposes without our express written permission.

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  1. Playback shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from participation in the Services.

  2. Playback is not responsible for loss or damage of personal belongings on our premises.

  3. Playback’s total liability, if any, shall be limited to the fees paid by you for the specific lesson period giving rise to the claim.

HEALTH AND SAFETY

  1. You are responsible for your own physical well-being and suitability for participation.

  2. Playback is not responsible for injuries arising from pre-existing conditions, failure to follow reasonable instructions, or misuse of equipment.

  3. You agree to promptly notify us of any relevant medical concerns that may affect participation.

REFUND POLICY

Refunds are governed by our separate Refund Policy, which is incorporated by reference into these Terms and Conditions. In the event of inconsistency, the Refund Policy will prevail on refund-related matters.

TERMINATION

We reserve the right, in our sole discretion, to suspend or terminate your participation in the Services for violation of these Terms and Conditions or where continued participation poses operational, safety, or conduct issues. Where termination occurs due to breach or misconduct, fees paid are non-refundable.

AMENDMENTS AND INTERPRETATION

We reserve the right to modify these Terms and Conditions at any time. Playback’s interpretation of these Terms and Conditions shall be final, subject to applicable law.

GOVERNING LAW

These Terms and Conditions and your participation in the Services are governed by the laws of Singapore.

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